Software Support

Medical Software Tools provides Medisoft telephone software support services all over the United States and on-site software support in Northern Florida and Central Florida. Counties covered on-site include Columbia, Bradford, Alachua, Union, Suwannee, Gilchrist, Levy, Dixie, Volusia, Flagler, Hillsborough, Pinellas, Manatee, Sarasota, Hernando, Pasco and Polk. Are you in a central or north Florida County? If not, we can assist you with our excellent telephone support and can log on via remote access if helpful. Its better then being there! We even offer Medisoft training and other software training via telephone and remote access.

And for many of our customers the fact that we support older versions of Medisoft is crucial! Why go anywhere else for your Medisoft software and Medisoft support?

Medical Software Telephone Support

Our highly qualified telephone support staff can help you find solutions that work for you in your specialty and in your office culture.

Medical Software Tools provides telephone support to customers all over the United States. We can assist you with a variety of software products including Medisoft Advanced, Medisoft Network Professional (a.k.a. Medisoft Net Pro), Medisoft, Office Hours, Medinotes, X-Link and Focus Reports. These services include software support by telephone, email or fax.

The support services available by telephone include:

   -Software support

   -Assistance with standard reports

   -Customized reports

   -Data repair

Charges for telephonic support are billed in quarter hour increments. Currently our standard charge is based on only $100 per hour (most of the software vendors charge $125 or more if you deal with them directly). Please be aware that time spent researching problems off the telephone may also be billable (this is a standard practice with most companies). The phone number for our Medisoft support department is 1-877-265-4581.

Medical Software Tools also offers annual or quarterly telephonic support contracts (email and fax services are included) on a variety of software products. These contracts are often less expensive and more comprehensive than those offered directly by the software vendors.

Medical Software Support via Email or Fax

Medical Software Tools also offers software support by email or fax. These services are billed based on the same pricing as our telephone support services with a minimum of one quarter hour per email or fax. Customers on telephone support contracts are welcome to email or fax their support requests.

Vendor Telephone Support

Many vendors also provide support on their software products directly. In these cases Medical Software Tools can sell you a support contract directly with the vendor. Check our ordering page for pricing on these options.

On-Site Software Support Services

If you are located in Central or Northern Florida including Columbia, Bradford, Alachua, Union, Suwannee, Gilchrist, Levy, Dixie, Volusia, Flagler, Hillsborough, Pinellas, Manatee, Sarasota, Hernando, Pasco and Polk counties; our onsite software support service ranges from helping you to select the best applications for your office environment to helping you use them most effectively. We can assist you with user issues at your location on a variety of products. Those products include Medisoft, Office Hours, X-Link, SOAPware, Focus Reports, Appointment Call, Reminder Pro and others. Additionally we can assist you with clearinghouse implementations and training on-site.

Often our customers have questions regarding their office set up that include the best networking options and which products are going to best meet their needs. We can consult with you on-site to be sure that the products that you purchase are right for your environment and office culture.

Our on-site software support specialists are dispatched from our headquarters in Tampa, Florida. Please call us for our current rates.

A Senior Support Specialist for Medical Software Tools works with Sue, Practice Manager for A Place for Women in Pasco County, on her modified CMS 1500 claim forms. He modified Sue's forms to meet the new Medicaid mandates which resulted from HIPAA.